Whole Foods Market revolutionizes modern-day cookbook

Whole Foods Market announced the availability of an application on the App Store that provides iPhone and iPod touch users with the store’s entire selection of over 2,000 online recipes, as well as several other handy features.

The new App allows users to search by ingredient, special diets and other keywords like “family friendly.” Each recipe contains detailed preparation instructions and nutritional information, which can be copied and pasted, saved as a personal “favorite,” and e-mailed from within the App itself. Other features include, the “On Hand” option, where customers can enter ingredients and get back meal recommendations.

“We’re delighted to provide iPhone and iPod touch users with yet another way to explore their passion for food and health,” said Bill Tolany, global coordinator of Integrated Media for Whole Foods Market. “We’re particularly excited about the “On Hand” feature as a way to answer the ever so popular ‘What’s for dinner?’ question.”

A store locator for nearby Whole Foods Market locations and other Whole Foods information is also included.

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Dunkin’ Donuts to offer healthier menu items

NEW YORK (AP) — Looking to entice those hungry for a healthier option, Dunkin’ Donuts will begin offering a new slate of better-for-you offerings in August.

The menu, which will debut in stores Aug. 6, will feature two new flatbread sandwiches made with egg whites. Customers will be able to choose either a turkey sausage egg-white sandwich or a vegetable one. Both will be under 300 calories with 9 grams of fat or less, the company said.

”We just felt it was important to provide some choice in our menu,” said Will Kussell, president and chief brand officer.

The new menu will be called DDSmart and will include all current and new items that either have 25 percent few calories, sugar, fat or sodium than comparable products or contain ingredients that are ”nutritionally beneficial,” the company said.

Current products that will join the new sandwiches on the menu include a multigrain bagel and a reduced-fat blueberry muffin.

Kussell said Dunkin’ will continue to add products to the menu and is currently developing several new offerings, but would not disclose any details.

Kussell said Canton, Mass.-based Dunkin’ Brands Inc. will spend several million dollars marketing the new menu.

A number of restaurants have added better-for-you options to their menus in the past few years to take advantage of a trend toward healthier eating.

”We’re staying very true to our brand and very true to our heritage,” said the company’s executive chef Stan Frankenthaler. ”We’re just growing and evolving.”

Ordinary Consistency Creates an Extraordinary Restaurant

I like the Corner Bakery. It’s a quick serve sandwich/soup/salad restaurant chain that’s almost as fast as fast food, but with menu choices that are real and fresh. I’ve been to several of their restaurants in more than one state, and it’s the high quality consistency of their food that’s impressed me the most. Until today.

Today I stopped on my way home to grab an early dinner instead of sitting in rush hour traffic. I ordered a scrambled egg sandwich from their breakfast menu and even though they’re not an all-day breakfast kind of place, they didn’t even hesitate to comply with my request. When my order was delivered, though, there were things on my sandwich that I didn’t order. As soon as I walked back up to the counter with my plate in hand, before I said anything, the cashier, Monica, said, “You didn’t want ham!”

Not only did the cooks have to make a breakfast item at the wrong time of day, now they had to make it twice for the same customer. Some very few minutes later Monica walked up to my table with a new steaming hot sandwich in one hand and a big hunk of my favorite chocolate cake in the other hand. (Besides being friendly, apparently the Corner Bakery employees are psychic too!)

What happened next is something I rarely experience as a customer. Monica said, “I’m sorry for the mixup.” No excuses. No justifications. No attempt to make me feel guilty for my unusual order. Monica made a simple, sincere apology, smiled, and walked away. Five minutes later the manager walked up and said, “How is your new sandwich?” With my mouth full, I nodded and smiled while he said, “Sorry about the first one.”

It was Service Recovery 101. They did nothing extraordinary, but it was not an extraordinary situation. Just like with their menu, the Corner Bakery team delivered a service recovery experience with rock solid consistency. They gave me a new reason to be impressed.

What is the measure of success at the end of a typical retail day? Sales? Number of transactions? How about the number of times you give a customer a new reason to be impressed? That’s a goal that any customer can get behind. It’s what motivates me to say things like, “I really like the Corner Bakery!”